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Emotional Intelligence shows the emotions that participants express in their responses. It looks at three signals: Visual, Vocal, and Semantic.

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Emotions

Emotional Intelligence looks for six emotions:
  • Anger
  • Disgust
  • Fear
  • Happiness
  • Sadness
  • Surprise
It also marks neutral when no emotion stands out. Neutral is never shown. Each emotion has a strength from 1 to 5. Listen shows an emotion only when its strength is 3 or higher.

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Signals

  • Visual: facial expressions in video responses.
  • Vocal: the tone of the participant’s voice.
  • Semantic: the words the participant uses.

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Turn it on or off

Emotional Intelligence is on by default for each study. To change it:
  1. Open the study Settings.
  2. Click Advanced settings.
  3. Turn Enable emotional intelligence on or off.

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Where you see emotions

Question Analysis: Open the Emotional Intelligence section near the top of the page. Turn on Show emotion on responses to see emotion badges on each response. Each question: Open a question with open-ended answers or a concept. Its Emotional analysis section has an Explore emotions button. Quote wall: Use the Quote view menu and choose Group by emotions. You can also filter by emotion in the Emotions list. This option appears when emotion data is available. A single response: Emotion badges show the emotions found in that response. Click a badge to jump to that moment. The Emotional Analysis panel shows the Visual, Vocal, and Semantic results.

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Tips

  • Read the transcript around an emotional moment. An emotion shows a signal. It does not prove what the participant meant.
  • Look at sudden shifts. A change from positive to negative, or the reverse, often marks a point to check more closely.
  • Use the strongest signals first. Listen shows only emotions at strength 3 or higher.