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Answers to the most common questions about using Listen Labs.

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Study Setup & Publishing

How do I publish a study? Click Publish in the top right of the study guide. The button is enabled only when you have unpublished changes. For a draft study, open the Review tab, check the study, and click Launch Study. Publishing does not launch your study to participants. To recruit people, open the Recruit tab. What do the study statuses mean? Each study card on the dashboard shows one status:
  • Active: The study is live and collecting responses.
  • Paused: Recruitment is halted. You can pause a study from its card menu. Listen can also pause a study automatically, for example when the incidence rate is low.
  • Draft: The study is not published yet.
  • Closed: The study no longer collects responses. A study closes when it reaches its response limit.
  • Importing: Your uploaded files are being processed.
  • Imported: The import is finished.
My study keeps pausing automatically. Why? This usually happens when too many people are rejected due to quota limits or screener answers. See the debugging quotas guide. To resume, click the ellipsis (…) on your study card and select Resume. When a study reaches its response limit, it closes instead of pausing. Can I make changes to a study after it’s launched? Yes. Make your changes and click Publish to update the live study. How do I copy or duplicate a study? On the dashboard, click the ellipsis (…) on a study card. Click Copy Link to copy the link to the study. Click Duplicate to make a copy of the study. You need permission to create studies to see Duplicate.

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Recruitment & Credits

Can I recruit from both our panel and self-recruit in the same study? Yes, there’s no technical limitation. You can combine panel recruitment with your own recruitment methods in the same study. How do response limits work? When you set a response limit, the study closes once that number of complete responses is reached. Note that all started responses are allowed to finish, so you might end up with a few more responses than the limit.

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Preview & Testing

How can I test my study from a participant’s perspective? Go to the Recruit tab and click Share a Link. Select the Preview Link tab and copy the link. You can also click Preview in the study guide toolbar.

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Responses & Data Management

How do I hide bad responses? In the Responses tab, select the responses and click Hide. Then open the Question Analysis tab. When the analysis is out of date, click Update now to refresh the summaries without those responses. How can I see why respondents were screened out? In the Responses tab, open the response type dropdown and select Screened Out Responses. You’ll see the screen out reason for each response.

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Analysis & Reports

Can I export the graphs from the analysis page? Yes. Click Chart options in the top right of a chart. Then choose Download as CSV, Download as Excel, or Copy as image. Can I filter the analysis to show only completed responses? Yes. In the Responses tab, hide the incomplete responses. Then click Update now on the analysis page to regenerate it with only the responses you did not hide. Can I analyze only a specific segment or quota group? You can create segments and filter the analysis, or use the Chat function to ask questions about specific segments. Learn more about using segments. How do I create segments for post-field analysis? In the Question Analysis tab, use Add segment in the filters. Learn more about using segments. How do I update the analysis with new responses? When new responses come in, the analysis can go out of date. The Update now button appears when it does. Click it to refresh the analysis. Can I get charts with percentages instead of respondent counts? Yes. On the Question Analysis tab, open Chart options in the top right of a chart and choose percentages. How can I upload and analyze answers from other sources? On the dashboard, click Import to analyze data you collected elsewhere. Only Admins and Researchers can import, and the button appears in the main dashboard view. You can upload CSV or Excel files (up to 3 files), text or Word files such as transcripts (up to 200 files), or videos (up to 50 files).

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Quotas & Targeting

Can I edit quotas after my study is launched? Yes, but saving some segment changes resets all quotas. A Reset quotas? prompt appears first. You must configure quotas again after you save. Can I use URL parameters in conditional logic? Yes. Set up URL parameters in Settings > Advanced settings. They then appear as options in conditional logic.

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Concepts & Media

Can I add media to a question? Yes. Open the question’s actions menu and click Add media.

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Video & Screen Recording

Can I download video clips? Yes. Open the Reels tab and use the Download option on a reel card. Learn more about reels. Why doesn’t screen share content appear in my reels? Screen share content in reels is turned on for each study. Contact support@listenlabs.ai to ask for it on your study. Can respondents share their entire screen or just browser tabs? Respondents choose what to share in the browser prompt. They can share the entire screen, a window, or a browser tab. Do you offer mobile screen recording? Yes, on iOS and Android. In the Interview type section of your study guide, select Screen & video recording. Then select iOS, Android, or both under Target platforms. See Screensharing.

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Languages & Localization

How many languages does Listen support? Listen supports 120+ interview languages, and 42 languages with voice. See the complete list. Can I see what the translated guide looks like? Yes. Take the interview with the preview link and switch languages in the language dropdown. You can also click Export in the study guide toolbar to download the study guide as a Word document. Can I upload my own translations? Click a translation language in the Language section of your study guide. Use Translation guidance to give context for specific terms. Learn more about translations.

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Data Export & Integration

Can I export video transcripts or download raw responses? Yes. In the Responses tab, click Export Responses. Then choose one of these options:
  • Export Complete Transcripts, or Export Selected Transcripts if you selected responses.
  • Download CSV or Download Excel for the answers to each question.
  • Download All Videos, or Download Selected Videos. This option appears for video and screen recording studies.
How do I import additional data into my study? In the Responses tab, click Import Data in the table toolbar. Upload a CSV file. Listen matches its rows to your existing responses.

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Technical Issues

Why won’t the platform record audio/video properly? Check browser permissions for microphone/camera access. Some participants may need to enable these manually or try a different browser. If issues persist, reach out to support@listenlabs.ai.

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Account & Organization Management

How do I add team members to my workspace? Workspace admins can invite new members by email. Click Workspace in the left sidebar. In the Team members card, click Invite members. Only admins can invite members. To give someone access to a single study, open the study and use the Share button. Learn more in Seat Types & Permissions. How do I switch between workspaces? Use the workspace selector in the left sidebar to switch between the workspaces you belong to. Can I rename my workspace? Yes. Admins can click Workspace in the left sidebar and change the Name in the Workspace card. What’s the difference between admin, researcher, collaborator, and viewer roles?
  • Admins have full access to the workspace, including members and workspace settings. They have full access to every study.
  • Researchers can create, import, and launch studies. They have full access to every open study.
  • Collaborators can create and edit studies, but they cannot launch them.
  • Viewers have read-only access to open studies.
Learn more in Seat Types & Permissions.
Still have questions? Reach out at support@listenlabs.ai and we’ll help you out.